As a senior claims representative with nearly 35 years of experience in the insurance industry, Kay Hager is passionate about ensuring claims are handled professionally, fairly, and with integrity.
Kay, who joined TNRMT in 2004, has handled workers’ compensation claims for various states—including Tennessee, Kentucky, Arkansas, Mississippi, and Alabama. She loves putting her investigative skills to use and digging for information and details to find resolution for the claims she handles. She also has a knack for pursing subrogation for the Trust’s claims.
A seasoned professional, Kay started her career at Equitable Life, where she focused on medicare and medicaid claims. She then handled workers’ compensation claims at Crum & Forester and then at CNA, where she won multiple awards for structured settlements. From there, she worked at Willis Corroon Crumb & Forester and Gallagher Bassett Services before joining the Trust.
Kay returned to college after 30 years to earn a bachelor’s degree in liberal studies with an emphasis on sociology and history from Middle Tennessee State University.